Return & Refund Policy

Last updated: June 3, 2022

Thank you for shopping with us. As our products are made to order and fulfilled by our production partner, we strive to ensure every item meets our quality standards.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, misprinted, or otherwise incorrect, please contact us within 14 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

If the issue is determined to be the result of a manufacturing or fulfillment error, we will replace the item or issue a refund at no additional cost to you.

Lost Packages

If your package is lost in transit, please contact us within 14 days of the estimated delivery date. We will investigate the shipment with the carrier and, where appropriate, send a replacement or issue a refund.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect or incomplete address is provided and the shipment is returned to our fulfillment facility, you will be responsible for any applicable reshipping costs once a corrected address has been provided.

Unclaimed Shipments

If a shipment is not collected and is returned to our fulfillment partner, reshipping costs will be the responsibility of the customer.

If a returned shipment cannot be reshipped, it may be donated to charity or otherwise disposed of without a refund.

Returns

Because every product is made specifically for each order, we do not accept returns or exchanges for:

• Ordering the wrong size
• Changing your mind
• Buyer’s remorse
• Personal preference

Please consult our sizing guides carefully before placing your order.

If you receive a product that is defective or incorrectly produced, we will gladly replace it or provide an appropriate refund.

Personalized Products

Products that are custom-made or personalized specifically for you cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Health & Hygiene Items

For health and hygiene reasons, certain sealed products cannot be returned once they have been opened or unsealed, unless they are defective.

Customers in Brazil

Customers residing in Brazil who wish to exercise their legal right of withdrawal must contact us within 7 consecutive days of receiving the product.

Please include:

• Your order number
• A description of the request
• Photos of the product

Returned items will be evaluated to determine whether they have been used or damaged. Refunds may not be available for products that have been used, altered, or destroyed.

EU Consumer Notice

Under Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to:

• Goods made to the consumer’s specifications or clearly personalized.
• Sealed goods that have been unsealed after delivery and are unsuitable for return due to health protection or hygiene reasons.

Accordingly, we reserve the right to refuse returns that fall within these exceptions.

How to Report an Issue

If there is any problem with your order, please contact us as soon as possible with your order number and photographs of the issue. We will work with you to resolve the matter promptly.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team through the contact information provided on our website.

---

This Return & Refund Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose.